FAQ, Refund, Returns Policies, Terms and Conditions

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You should understand that by placing an order on stoneyroadfilms.com, you accept the following terms and conditions:


The owner of this web site is Stoney Road Films.

The processing and shipment of all transactions and goods will be undertaken by Stoney Road Films You undertake that any and all goods ordered by you are for your own private and domestic use only.

You agree that e-mail can be used as a long-distance means of communication.

No contract for the sale of any product will subsist between you and Stoney Road Films unless and until Stoney Road Films accepts your order by way of an e-mail confirming that it has received payment in full for all the goods you have ordered. That acceptance will be deemed complete and will be deemed for all purposes to have been effectively communicated to you at the time Stoney Road Films sends the e-mail to you (whether or not you receive that e-mail). This confirmation e-mail amounts to an acceptance by Stoney Road Films of your offer to buy goods.

You must check that the details on this confirmatory e-mail are correct as soon as possible and you should print out and keep a copy of it.

You undertake that all details you provide to Stoney Road Films for the purpose of ordering or purchasing goods or services are correct, that the credit card you are using is your own and that there are sufficient funds to cover the cost of the goods or services ordered.

If there are any changes to the details supplied by you it is your responsibility to inform Stoney Road Films as soon as possible.


It is a crime to use a false name or a known invalid credit card to order. Anyone caught wilfully entering an erroneous or fictitious order will be prosecuted to the fullest extent of the law. Stoney Road Films tracks the electronic 'fingerprints' of every order placed to enable us and all legitimate crime prevention and prosecution authorities to trace individual users engaging in criminal activities on our website.

Stoney Road Films may amend these terms and conditions from time to time, and place the new version on the website.

These terms and conditions shall apply when Stoney Road Films accepts your order by e-mail confirming that it has received payment in full for all the goods you have ordered. They shall supersede any and all other conditions, understandings, commitments, agreements or representations (except fraudulent misrepresentations) relating to your purchase, whether oral or in writing, and contain the entire agreement between Stoney Road Films and you relating to your purchase.

You are advised to read (and are responsible for reading) all information on this website fully.

These terms and conditions are subject to the laws and exclusive jurisdiction of Ireland.

Security of Payment

When you place an order, we use a secure server. The secure server software (SSL) encrypts all information you input before it is sent to us. Credit card details are processed through PayPal. Furthermore, as required by Data Protection Legislation, we follow strict security procedures in the storage and disclosure of information that you have given to us, to prevent unauthorised access.

When you place an order, we need to know your name, address, e-mail address, credit card number, CV2 security number, the card expiry date and issue number (if applicable). This allows PayPal to process and fulfil your order and to notify you of the status of your order. We also ask for your telephone number, which enables us to contact you urgently if there is a problem with your order.

We guarantee that we will never::
Pass on your financial details.
Pass on any personal information gathered when you place an order.
Sell or rent your details.
Exploit your details in any way.

Returns and Refunds Policy

To return a faulty item simply indicate the reason for your return and include the invoice with your return. If you do not have the original invoice, please send us a note detailing the reason for return. This note must include your order number. Wrap the package securely (usually in the packaging that was used to deliver the product to you). We will replace faulty items with the same item or refund back to a credit card if the item is no longer available. Please note that our returns policy is only valid for 28 days from receipt of goods. Please post returns to:

Stoney Road Films
13 Upper Baggot Street
Dublin 4

All products are dispatched direct from Dublin, Ireland, using the national postal service. The goods should be delivered within 10 working days, when the destination is within Ireland and within 15 working days elsewhere. Except where otherwise stated the price we quote is exclusive of postage and packing.

Data Protection and Privacy

Stoney Road Films respects your right to privacy. Visitors are advised that each time they visit a website two general levels of information about their visit can be retained. The first level comprises statistical and other analytical information collected on an aggregate and non-individual specific basis of all browsers who visit the site. The second is information, which is personal or particular to a specific visitor who knowingly chooses to provide that information through a purchase from our shop.

The statistical and analytical information provides general and not individually specific information about the number of people who visit this website; the number of people who return to this site; the pages that they visit; where they were before they came to this site and the page in the site at which they exited. This information helps us monitor traffic on our website so that we can manage the site's capacity and efficiency. It also helps us to understand which parts of this site are most popular and generally to assess user behaviour and characteristics in order to measure interest in and use of the various areas of the site.

Through this website you have an opportunity to send us information through e-mails or through your purchase. By choosing to participate in these, you will be providing us with some level of personal information relating to you. This information will only be used by Stoney Road Films for:

(a) The purposes for which you provided it;
(b) Verification purposes
(c) Statistical analysis; and
(d) Administration purposes.


This website is available without any representations or warranties of any kind, either express or implied. Stoney Road Films make no representations, warranties or undertakings about any of the Materials or any content of or information on any other website referred to or accessed by hypertext link or otherwise through this website. Stoney Road Films do not endorse or approve the content of any third party site, nor will Stoney Road Films have any liability in connection with any third party site.

Limitation of Liability

To the fullest extent permitted by applicable law, Stoney Road Films and any of their partners, associates, consultants, employees, affiliates or other representatives thereof will not be liable for loss or damage arising out of or in connection with your use of the Materials or any other facilities or services offered through this website (including, but not limited to, indirect or consequential loss or damages, loss of data, income, profit or opportunity, loss of or damage to property and claims of third parties) even if Stoney Road Films. has been advised of the possibility of such loss or damages or such loss or damages were reasonably foreseeable.


The information, content, graphics, text, images, trade marks, trade names and logos contained on this website are protected by copyright, trade mark, database right, sui generis right and other intellectual property laws under national laws and international treaties. This site may be copied for the purpose of viewing, but may not be permanently stored or copied for further distribution.

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