Job Description

Join us at Petco and be part of a team that creates a brighter, healthier future for pets and their owners! If you’re passionate about making a difference and want to nurture your wellbeing while being your authentic self, Petco is the ideal place for you.

At Petco, we value integrity, teamwork, and compassion. As a category-defining health and wellness company in the pet industry, we operate over 1,500 pet care centers, including more than 250 Vetco Total Care hospitals, focused on improving lives for pets, pet parents, and our partners.

Position Purpose:

As a Veterinary Hospital Concierge, you will play a vital role in delivering exceptional customer service to our Vetco Total Care hospital clients. You will embody our mission and values, being the first and last point of contact for clients and their pets. Your responsibilities will help create a positive and cohesive work environment.

• Prioritize the needs of patients and ensure every team member feels empowered to create exceptional experiences.
• Effectively handle any issues that arise and foster teamwork and commitment to shared goals.

Key Responsibilities:

• Manage incoming calls and direct them appropriately.
• Schedule and confirm appointments, ensuring an organized calendar.
• Greet clients and patients warmly as they arrive for their appointments, maintaining excellent communication.
• Support the training of new staff members and share knowledge as needed.
• Keep the waiting area clean and well-stocked.
• Monitor wait times and accommodate clients during busy periods.
• Understand practice logistics to assist the medical staff when necessary.

Impact:

This role is crucial in enhancing the client experience and ensuring efficient hospital operations. Your efforts will directly contribute to the quality of care and overall atmosphere of the practice.

Qualifications:

• High school diploma required.
• At least one year of experience in a veterinary or customer service role.
• Excellent communication skills, both written and verbal.
• Compassionate demeanor and professional attitude, especially in stressful situations.
• Strong telephone and computer skills.
• A willingness to learn and collaborate within a team environment.
• Preferred: Experience with a Practice Management System.

This job will take place in a Vetco Total Care full-service veterinary hospital. You should be prepared to lift up to 30 pounds and remain on your feet for extended periods while interacting with clients and their pets.

Petco Animal Supplies, Inc. is an Equal Opportunity Employer. We welcome applicants from all backgrounds and experiences without discrimination.

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