Job Description

Join to apply for the UX Researcher role at Impac Exploration Services 1 week ago Be among the first 25 applicants Join to apply for the UX Researcher role at Impac Exploration Services Division: DATUM, Impac Exploration Services Location: Remote, Oklahoma City (OK), Houston (TX) Type: Full-Time Find Truth at 10,000 Feet We're not hiring you to run usability tests on buttons. We're hiring you to understand how humans make million-dollar decisions at 5 AM with incomplete data and coffee that's been sitting since midnight. DATUM is building the future of industrial AI, and here's our secret: The technology isn't the hard part. Understanding the humans who use it—that's where the magic happens. While our ML team builds models that predict the unpredictable, you'll uncover why an operator trusts their gut over the algorithm, and how we fix that. Your research won't live in slide decks. It'll ship in products used 24/7 by people whose decisions impact energy security, environmental safety, and human lives. The Research Reality Pack your steel-toes. You'll spend as much time in the field as in front of your laptop. One day you're conducting contextual interviews on a drilling rig. The next, you're in a boardroom understanding how executives parse risk. Then you're shoulder-to-shoulder with our designer, turning insights into interfaces that actually work where the work happens. This isn't research theater. When you say "users need X," we build X. When you discover our assumptions are wrong, we pivot. Your findings directly shape what ships next week. What You'll Actually Do Shadow operators through 12-hour shifts to understand their real workflows (caffeine provided) Design research studies that work in -40°F and 120°F environments Uncover why experienced engineers trust their instincts over our ML predictions—then fix it Map the journey from sensor data to executive decision across all user types Partner with our designer to validate every major design decision Build empathy bridges between PhDs building models and roughnecks using them Turn field observations into design principles that scale Your Research Toolkit Methods that matter: Contextual inquiry in extreme environments Rapid iterative testing (because we ship weekly) Journey mapping across vastly different user groups Diary studies with people who work when you sleep Quantitative analysis of how predictions become decisions Whatever methods help us understand users better, faster You're Our Person If You're comfortable being uncomfortable—literally and figuratively You can build rapport with both MIT PhDs and people who've worked rigs for 30 years You see research as a sport, not a ceremony You know when to be rigorous and when to be rapid You can translate "user said X" into "we should build Y" You're excited to learn an industry most researchers never touch Especially If You've done research in complex technical domains You've worked in environments where "fail fast" isn't just a motto You can make quantitative and qualitative research play nicely together You've influenced product decisions with compelling storytelling You're curious about how expertise develops and transfers The Partnership You'll work hand-in-hand with: Our UX Designer—validating designs before they ship ML researchers—helping them understand why users don't trust the black box Our marketing agency—ensuring brand promises match user reality Field operations—becoming fluent in their world Leadership—your insights drive strategy, not just features Why This Research Matters In consumer tech, bad UX means abandoned carts. Here, it means abandoned wells, environmental incidents, or worse. Your research doesn't optimize engagement metrics—it optimizes for safety, efficiency, and trust in AI systems where trust has never existed before. How do we visualize uncertainty in ways that increase appropriate trust? What makes an operator override an AI recommendation? How do we design for experts who can't articulate their expertise? What does "intuitive" mean to someone wearing fire-resistant gloves? Growth and Impact Start by understanding users. Within months, you'll be shaping how an entire industry thinks about human-AI collaboration. Your research will be cited when we publish papers. Your methods will be stolen by competitors (we'll take it as a compliment). When IDEO or Frog eventually tries to hire you because you've become the expert on industrial UX research, we'll celebrate your success. The Reality Check You'll get dirty. You'll learn more about drilling operations than seems reasonable. You'll fight for users who can't fight for themselves. You'll challenge engineers who think they know what users want. You'll be the voice of reason when we want to ship too fast. But you'll also define how an entire industry interfaces with AI. You'll make tools that matter. You'll prove that understanding users isn't a nice-to-have—it's the whole game. Ready to Research What Matters? Show us how you think about understanding users. We care more about your curiosity and methods than your years of experience. Tell us about a time you uncovered something nobody expected. Let's go find some truth together. We do not currently sponsor visas or participate in CPT programs. Seniority level Seniority level Entry level Employment type Employment type Full-time Job function Job function Information Technology Industries Oil and Gas Referrals increase your chances of interviewing at Impac Exploration Services by 2x Sign in to set job alerts for “User Experience Researcher” roles. We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr Impac Exploration Services

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