Job Description

University of Pittsburgh Physicians is looking to hire a full-time Telephone Operator to join their team at the Office of Referring Physician Relations (OPR) in Oakland, Pa! This position will work the overnight shift with hours being 11:00pm – 7:00am. Must be willing to work weekends and rotating holidays. This position has the opportunity to work from home once training and benchmarks are completed!

Responsibilities:

• May train new operators.
• May be required to do system data entry on request.
• Provide service to multiple answering service clients utilizing individualized protocols.
• Process appropriate emergency code or STAT page.
• Initiate voice pages when required.
• Provide Physician on call information to requesting individuals.
• Use required phrasing at all times when answering telephone calls.
• Provide dialing instructions to patients when requested. Answer multiple lines while maintaining good customer service.
• Determine callers requirements (extension desired, information requested, etc.) and transfer call.
• Provide status report on any page in progress to the individual requesting the page.

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