The Live Chat Agent is responsible for providing real-time customer support through chat platforms. This role focuses on assisting customers with inquiries, troubleshooting, and order support while ensuring a positive and professional online experience. The ideal candidate is responsive, detail-oriented, and skilled at communicating clearly in written form.
Respond promptly to customer inquiries via live chat.
Provide accurate product, service, and account information.
Resolve customer issues efficiently and escalate complex matters when necessary.
Maintain records of customer interactions in the CRM system.
Ensure a consistent and professional communication style in all interactions.
Meet performance goals such as response time, resolution rate, and customer satisfaction.
Stay up to date with company products, services, and policies.
Excellent written communication and typing skills (40+ WPM preferred).
Strong problem-solving and multitasking abilities.
Customer-focused attitude with patience and professionalism.
Familiarity with live chat software (e.g., Intercom, Zendesk Chat, Tidio, Crisp).
Basic computer and internet literacy.
High school diploma or equivalent (Associate or Bachelor’s degree preferred).
Previous experience in live chat support or virtual customer service.
Knowledge of CRM systems and online support tools.
Ability to work flexible hours, including evenings or weekends if required.
100% remote or in-office, depending on company policy.
Requires a reliable internet connection and a quiet workspace for remote roles.
Collaborative and fast-paced team environment.
Competitive hourly rate or salary based on experience.
Performance-based bonuses and career advancement opportunities.
...each Agency's organization to improve and enhance business and technical operations and deployments. Role Overview: The Junior Web Developer will support the modernization and development of secure, scalable, and user-friendly Progressive Web Applications (PWAs....
...Job Description Job Description Were looking for a creative and reliable part-time videographer to join our team! Youll be responsible for filming and editing a mix of short and long-form content using our Sony cameras. What were looking for: Skilled...
...dedicated, loyal individuals to come to join our team! MUST HAVE A CURRENT VALID DRIVER'S LICENSE. We are Hiring in the Landscaping and Maintenance departments. Duties and Responsibilities for a Commercial Landscaper: Drive Landscaping Truck and Trailer to...
...effective agency in the world. Eleven years running. MullenLowe: Always Be a Challenger. Position Overview Senior Art Directors formulate concepts and can lead creatives in executing art direction to be presented to clients. They provide ideas that inspire others...
...Telemedicine Psychiatric Nurse Practitioner (Spanish Speaking) - California License Vivo HealthStaff is hiring a Telemedicine Psychiatric... ...health non-profit. Overview Location: Remote (work from home) | Hours: 16-24 hours per week | Schedule: 8:00 am 5:00 pm...