Job Description

Local candidates only!

Client : Xerox Corporation

Job ID : XNAJP00027921

Job Title: Helpdesk technician

Work Hours: Monday to Friday 8:00am to 5:00pm

Pay rate: $20/hr

Work Address: 1000 Urban Center Drive Suite 600 Birmingham AL 35242

Requirements:

• 0-5 years in a technical customer environment Call Center experience
• Must have a valid driving license

Job duties:

• Provide first-level remote IT services or assist in the delivery of higher level services to our customers - Properly enter all calls into the helpdesk system
• Use predefined triage processes to troubleshoot and resolve or escalate to the appropriate resource within allowed
• Service Level Agreement parameters
• Ability to use remote desktop applications in order to troubleshoot end user PC related problems
• Ability to resolve standard documented problems with minimal assistance
• Take ownership for customer problem resolution
• Possesses working knowledge of customer support business and technology processes:
• Call handling processes, Customer shrink wrap software applications, operating system environment, asset tracking, etc.

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