Help Desk Support Job at Robert Half, Cedar Rapids, IA

OE85WDB1QnVWaUJvdTNzL01TMFZzQzJlQnc9PQ==
  • Robert Half
  • Cedar Rapids, IA

Job Description

Job Description

Job Description

We are looking for a detail-oriented Helpdesk / Deskside Support team member to join our clients team in Cedar Rapids, Iowa. This is a new role within the company and involves providing technical assistance to external and internal users via phone, chat, or deskside with resolving IT-related issues in a friendly and timely manner. If you have a passion for troubleshooting, delivering exceptional service, and learning new technologies then this position is an excellent opportunity to grow your skills! Come grow with a well established Cedar Rapids company by applying now, call 319-362-8606, or email your resume direct to Shawn M Troy - Technology Practice DIrector with Robert Half (additional contact information is on LinkedIn).

Responsibilities:

• Respond to user inquiries and provide timely resolutions to technical issues.

• Troubleshoot and resolve problems related to Microsoft Windows 10 and Office 365 applications.

• Handle service desk tickets efficiently, ensuring proper documentation and follow-up.

• Assist in maintaining system functionality by testing and verifying computer components.

• Collaborate with team members to ensure consistent support and knowledge sharing.

• Provide desktop support by addressing hardware and software concerns.

• Communicate effectively with users to understand and resolve their challenges.

• At least 1 year of experience in a help desk or technical support role.
• Proficiency in Active Directory management and troubleshooting.
• Solid understanding of Microsoft Windows 10 and basic commands.
• Experience with Microsoft Office products, including Excel, Word, and Outlook.
• Strong analytical and problem-solving abilities.
• Basic knowledge of Windows functions, such as file explorer and navigation.
• Excellent verbal and written communication skills.
• Ability to handle service desk tickets and document resolutions effectively.

Job Tags

Work at office,

Similar Jobs

PracticeLink

Family Medicine Physician Job with Hoskinson Health & Wellness Clinic in Gillette, WY (Gillette) Job at PracticeLink

 ...Family Medicine Physician Job with Hoskinson Health & Wellness Clinic in Gillette, WY Join to apply for the Family Medicine Physician Job with Hoskinson Health & Wellness Clinic in Gillette, WY role at PracticeLink Family Medicine Physician Job with Hoskinson Health... 

Weatherby Healthcare

Locums PA - Neurosurgery Job Opportunity in California Job at Weatherby Healthcare

 ...Locums PA - Neurosurgery Job Opportunity in California at Weatherby Healthcare summary: This locum tenens Physician Assistant role supports neurosurgery ICU patients in a hospital setting in California, managing neuro-trauma and neuro-critical care cases. Responsibilities... 

LifeStance Health

Clinical Psychologist (PsyD, PhD) - Santa Clarita, CA Job at LifeStance Health

At LifeStance Health, we believe in a truly healthy society where mental and physical healthcare are unified to make lives better. Our mission is to help people lead healthier, more fulfilling lives by improving access to trusted, affordable, and personalized mental healthcare...

Addison Group

Bank Teller Job at Addison Group

 ...Job Description Job Description Role: Bank Teller Location: Tulsa, OK Hours: 8:30am - 5:00pm CST Pay: $15.00 - $16.00 / Hourly SUMMARY Receives and pays out money. Keeps records of money and negotiable instruments involved in financial transactions... 

AECOM

Personal Trainer Job at AECOM

 ...San Jose CA 95116 JOB SUMMARY The Fitness Coach represents 24 Hour Fitness to members...  ...positive fitness experience and quality personal and small group training sessions...  ...#1+ years of experience as a Personal Trainer or Fitness Coach. # Holistic fitness program...