Franchise Hotel - Front Desk/Night Audit Job at Pennsylvania Staffing, Mechanicsburg, PA

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  • Pennsylvania Staffing
  • Mechanicsburg, PA

Job Description

Job Posting

This job posting is for a position at a hotel owned and operated by an independent franchisee, not by IHG or its affiliates. IHG has no involvement in the hiring or day-to-day employment policies or practices of franchisees. By clicking the apply button, you will be applying for a position with an independently owned and operated franchise hotel, not with IHG or its affiliates, and IHG will not be your employer.

At Holiday Inn Express, we're all about simple smart travel. We proudly offer a straightforward, uncompromising and modern guest experience by providing more where it matters most to our guests. Express Start Breakfast? Included. Easy check-in? Check. All the essentials in a comfy room? They're all included with a great night's sleep. We're focused on getting our guests more than ready. So we're always ready. Are you?

Your day to day

Our hotels never sleep. So, we're looking for a Night Auditor to provide customer service support, balance the books and perform other essential accounting tasks to help us stay one step ahead of tomorrow during our late-night shifts. Every day is different, but you'll mostly be:

  • Processing payments including room charges, debit and credit, cash and cheques in accordance with established procedures
  • Checking guests in, out and managing any wake-up call requests
  • Answering phones and dealing with overnight guest queries
  • Running night audit property management systems or manual equivalents
  • Performing other duties such as concierge services and special guest requests

What we need from you

Accounting and mathematics skills for accurate auditing and payment processing. Computer literacy, including familiarity with PMS software. Strong verbal communication and good listening skills, for effective and pleasant interactions with guests and housekeeping staff. Customer service experience, 2 years minimum night audit experience. Knowledge of hotel operations, offers and the local area.

What we offer

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life. We welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. We are an equal opportunity employer and offer opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives. So, join us and you'll become part of our hotel family. Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

Pennsylvania Staffing

Job Tags

Local area, Afternoon shift,

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