About the Company - L2R Consulting is seeking Customer Success Representatives (CSR) to oversee the customer experience from onboarding through ongoing support.
About the Role - Oversee the customer journey from onboarding to ongoing support. Act as a liaison between customers and internal teams, ensuring smooth communication. Address customer inquiries and resolve issues in a timely, professional manner. Monitor and track parts delivery necessary for completing service requests. Ensure products are processed and shipped on time to meet customer expectations. Track customer satisfaction and success metrics. Build and maintain strong client relationships. Handle customer complaints and provide appropriate solutions within time limits. Coordinate service requirements with other internal departments as needed. Properly schedule and track work completion based on parts delivery timelines.
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