Job Description

Job Opportunity

Must be located in San Antonio

Day to Day Responsibilities:

• Outbound call center, assist and educate Medicaid members on preventative benefits and services such as scheduling their appointment, dental provider changes, ID cards, and coordinate transportation and other services.
• Call center experience is a must; worker is expected to be on the phones for the shift and will need to follow their schedule timely.
• Using a computer system, schedules daily Medicaid member appointment inquiries in a call center environment using standard scripts and procedures.
• Gathers information, assesses caller needs, researches, and resolves inquiries, and documents calls.
• Provides clear and concise information regarding member eligibility, along with assisting callers with logistics of appointment.
• Follows documented policies and procedures including call handling and escalations.
• Overall acts as an advocate for Medicaid members to ensure their needs are met.

Qualifications:

• Positive and energetic attitude.
• Ability to communicate clearly and confidently.
• Ability to multi-task and manage time effectively.
• Attention to detail, grammar, and spelling accuracy.
• One year of medical insurance or medical office experience, preferred.
• Call center or professional office experience, preferred.
• Computer system experience with data entry and database documentation knowledge.

Preferred Qualifications:

• A minimum of 1-year call center experience in telephone customer service or related experience
• Computer literacy and ability to use multiple programs.

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