Job Description

Student Affairs Division Overview

At the University of Denver, Student Affairs is at the heart of the student journey-empowering every student to thrive academically, personally, and professionally. Rooted in DU's signature 4D Experience, our division is committed to fostering holistic development through four dimensions: deepen intellect, develop wellbeing, discover character, and design careers and lives of purpose. Our work reaches far beyond the classroom. Through dynamic, high-impact programs, services, and experiences offered at both the Denver Campus and the Kennedy Mountain Campus, we foster inclusive communities, promote health and wellness, cultivate exploration, engagement, and leadership, and develop a deep sense of belonging. We are committed to creating a high-touch environment where students and participants connect meaningfully, grow confidently, and thrive personally and collectively. As a division, we serve the broader DU and Denver community which includes: Current DU Students & Families, Prospective Students & Families, Faculty & Staff, Alumni & Donors, Local Community, Companies & Organizations, National Peers & Media Together, we are shaping a vibrant, supportive, and dynamic campus culture where every student and participant can discover their potential and make a meaningful impact. The Student Affairs division includes the following units: 4D Experience, Student Affairs Administration: Fundraising, Marketing, Communication, Housing & Residential Education, Driscoll & Community Commons, Denver Dining (Sodexo), Business Operations & Division Resources, Student Engagement, New Student & Family Programs, Kennedy Mountain Campus, DU Outdoors, Wellness & Recreation, Health & Counseling Center, First@DU, Learning Effectiveness Program, Student Disability Services, Student Outreach & Support, Student Rights & Responsibilities, Veteran & Military Resources, Office of the Dean of Students, The University of Denver Health & Counseling Center

Position Summary

The Clerical Healthcare Administrative Specialist provides a high standard of service excellence to both internal and external customers; interacts with patients to resolve patient issues and questions; demonstrates a commitment to the financial success of the HCC; demonstrates a commitment to the HCC as a whole by adherence to policies and procedures. Demonstrates competence and initiative by performing a variety of functions, including the following: registering patients and scheduling patient visits efficiently and accurately; facilitating reception area activities; performing necessary computer tasks; scanning medical records accurately and in a timely manner; recording charges and fees accurately on patients accounts; collecting charges, as appropriate, and accurately recording the collection thereof, maintaining HCC provider (medical and mental health providers) schedules, a variety of billing responsibilities (correct coding, payment and 3rd party billing revenue capture, accounts receivable), insurance advocate for the students, member of committees within the HCC, Student Affairs and Inclusive Excellence; facilitates appropriate resolution of student issues and/or complaints; performs routine clerical duties as assigned. Coordinates and supports educational outreach programs and serves as liaison with various private, public, and university agencies. This position summary is not designed to capture all activities, duties, or responsibilities required for this position. Responsibilities may change or new ones may be assigned at any time.

Essential Functions

Patient Services - Interacts with patients, visitors, and HCC staff in a courteous manner, and demonstrates a sincere initiative in meeting patient needs. Maintains positive behaviors and attitudes; demonstrates commitment to interpersonal service towards patients, visitor, and co-workers. Schedules patient appointments efficiently and accurately according to practice protocols. Prepares, updates, and maintains patient schedules, including confirming, rescheduling, and canceling patient appointments according to practice protocols. Coordinates patient flow and assures immediate priorities are satisfied such as registration, schedule changes, eligibility changes and students presenting in crisis or medical urgency. Instruct patients how to enter their information online through the secure web portal. Notifies providers when a patient has canceled or rescheduled an appointment. Administrative - Scans and updates patient's electronic medical records, i.e., scan specialists referred visit notes, emergency room notes, prescription requests, etc., notifies referring provider or nurse for review. Answers the telephone promptly and courteously; routes callers; takes complete and accurate messages and relays the information to the appropriate person with accuracy, courtesy, and speed; provides routine information via phone, e-mail and face to face; monitors patient needs in the reception area; maintains neat, clean, and safe work area. Performs clerical duties such as copying forms, mailing brochures, requests for records, letters, and other clerical duties upon request of the DAF and MBD. Communication - Creates, implements and oversees communications programs, be it internal or external, that effectively describe and promote DU HCC. Medical Records - Ensures accuracy of CPT and ICD-10 codes - Maintains patient electronic medical records - Ensures confidentiality of patient and institutional material in accordance with FERPA and HIPAA regulations Patient Billing - Assures the accuracy of CPT and ICD-10 codes on patient visit according to the nature of the service rendered. Answers staff questions related to billing and collection. Notifies appropriate parties of any missing information. Generates patient's bills for services rendered and records all collections. Provides information and instruction to patients about charges and billing options. Processes payments and the daily financial packet. Tracks accounts receivable and aging of accounts and generates reminder notices accordingly. Ones may be assigned at any time. This position works a minimum of one 10-7 pm shift per week during the academic year.

Knowledge, Skills, and Abilities

This position requires sophisticated written and verbal communication skills, and involves meetings with students, faculty, staff, administrators, and community partners. This position also involves writing educational content, memos, and reports. A basic understanding of math is required. The ability to be given a budget and stay within it is essential. Expertise in quantitative and qualitative data analysis is strongly preferred. Able to concentrate on fine details with constant interruption. Able to remember multiple tasks/assignments given to self and others for a long period of time. Excellent interpersonal skills and oral and written communication skills. Ability to function independently. Broad perspective, maturity, discretion, and confidentiality. Ability to work effectively and collaboratively with various coworkers and departments. Positive attitude and ability to adapt to change with equanimity. Proficiency in Microsoft Office products. Ability to: perform simple motor skills; simple manipulative skills such as writing and picking up a telephone; moderately difficult manipulative skills such as typing; see clearly at both near and far distances; and communicate both verbally in writing.

Required Qualifications

Associates Degree or 2-5 years customer service in a healthcare environment or related field or 2-5 year's customer service related experience. Working knowledge of Microsoft

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