Job Description
Inovalon was founded in 1998 on the belief that technology, and data specifically, would empower the transformation of the entire healthcare ecosystem for the better, improving both outcomes and economics. At Inovalon, we believe that when our customers are successful in their missions, healthcare improves. Therefore, we focus on empowering them with data-driven solutions. And the momentum is building.
Together, as ONE Inovalon, we are a united force delivering solutions that address healthcare's greatest needs. Through our mission-based culture of inclusion and innovation, our organization brings value not just to our customers, but to the millions of patients and members they serve.
The internship program dates are June 2nd- August 8th 2025. This is a full time internship for the summer with a pay of $20/hour. It is a hybrid work schedule with 3 days in the office and 2 days remote IF you reside within 50 miles of one of our offices.
The Account Manager intern will possess previous experience in a customer service related role focused on phone skills, customer relationship management, and multi-tasking. Familiarity and/or hands on experience with customer service platforms, managing and resolving tickets is critical to this internship.
The Intern will have exposure to assigned department operations, policies and procedures and will be assisting/providing support to the assigned department thus contributing to the departmental goals. As a Technical Intern, you will be assigned to projects and tasks that will enhance your educational experience through practical, on-the-job learning, assignments, and projects. We value collaboration, foster innovation, and value the diverse intellectual capabilities that make up our strong, inclusive, smart, and passionate workforce.
Duties and Responsibilities: - Develop an understanding of the overall concept of the company, including the brand, customer, product goals and all other aspects of service;
- Develop a working knowledge of the assigned department;
- Attends unit, departmental, and corporate meetings as assigned;
- Work collaboratively and develop skills needed to carry out day-to-day work and/or participate in departmental projects;
- Lead or assist in the completion of projects, artifacts and/or process improvements for all the programs, as assigned;
- Conduct assessments, provide consultation, and follow up with the teams as needed;
- Support current business processes and may assist with implementation of new business processes;
- Completes miscellaneous assignments as assigned;
- Maintain compliance with Inovalon's policies, procedures and mission statement;
- Adhere to all confidentiality and HIPAA requirements as outlined within Inovalon's Operating Policies and Procedures in all ways and at all times with respect to any aspect of the data handled or services rendered in the undertaking of the position; and
- Fulfill those responsibilities and/or duties that may be reasonably provided by Inovalon for the purpose of achieving operational and financial success of the Company.
Job Requirements: - Must possess strong interpersonal skills including written communication and verbal communications;
- Must be goal-oriented, organized, and focused;
- Demonstrates a growth mindset, seeks feedback often and is effective in continuous personal and professional development;
- Shows punctuality, professionalism, and a positive attitude when completing assignments;
- Should possess good judgment and decision-making skills;
- A certain degree of analytical thinking, creativity and latitude is expected;
- Able to work independently and in teams;
- Able to prepare and present project(s), technical team members and business leaders.
Education: - Pursuing a bachelor's degree or master's degree in a field of study that includes or has focus on Business.
- Industry certifications are not required but a plus if you have them
Physical Demands and Work Environment: - Sedentary work (i.e. sitting for long periods of time);
- Exerting up to 5 pounds of force occasionally and/or negligible amount of force;
- Subject to inside environmental conditions;
- Working outside USA is not permitted; and
- Travel for this position will include less than 5% locally, usually for training purposes.
Inovalon Offers a Competitive Salary and Benefits Package In addition to the base compensation, this position may be eligible for performance-based incentives.
The actual base pay offered may vary depending on multiple factors including, but not limited to, job-related knowledge/skills, experience, business needs, geographical location, and internal equity. At Inovalon, it is not typical for an individual to be hired at or near the top end of the range for their role, and compensation decisions are dependent upon the facts and circumstances of each position and candidate.
Inovalon invests in associates to help them stay healthy, save for long-term financial goals, and manage the demands of work and personal commitments. That's why Inovalon offers a valuable benefits package with a wide range of choices to meet associate needs, which may include health insurance, life insurance, company-paid disability, 401k, 18+ days of paid time off, and more.
Base Compensation Range
$17.59-$20 USD
If you don't meet every qualification listed but are excited about our mission and the work described, we encourage you to apply. Inovalon is most interested in finding the best candidate for the job, and you may be just the right person for this or other roles.
By embracing inclusion, we enhance our work environment and drive business success. Inovalon strives to provide equal opportunities to the communities where we operate and to our clients and everyone whom we serve. We endeavor to create a culture of inclusion in which our associates feel empowered to bring their full, authentic selves to work and pursue their professional goals in an equitable setting. We understand that by fostering this type of culture, and welcoming different perspectives, we generate innovation and growth.
Inovalon is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirement.
To review the legal requirements, including all labor law posters, please visit this link Inovalon
Job Tags
Full time, Summer work, Internship, Remote job,